FAQ

When will I hear from you?
Please allow us 24 hours to get back to you. If you email Friday evening through Sunday, please allow us until the next business day to respond.

How do I download my purchases?
You can log in to your account and click on your order number. There is a link to download that order. If your order is missing a link, please email us. If you do not hear from us in 24 hours, please email us again. Emails that are sent on Friday evening through Sunday will be responded to the following business day.

Why can't I log in?
If you are having trouble logging in please double check for the activation email. If you did receive that and you still can't log in please email me at support@sprinkledink.com PLEASE CHECK YOUR SPAM OR JUNK FOLDERS FOR THESE.

File type?
All digital files are high resolution 300 dpi .png format. You will need software to use these files. You can find free software online.

Licensing
You do not need a license to purchase our files. You may use our designs to create finished items for personal use or for sale in your small business. You may not use our designs for mass production of finished goods or commercial purposes (100+), this includes printed transfers without purchasing a commercial license from Sprinkled Ink.

Terms of Use
Our design files may not be shared, transmitted, copied, transferred, altered for sale or resold in its original, digital format. You may not use our files to create embroidery designs for personal use or resale.

Due to the electronic nature of this listing, ALL SALES ARE FINAL. Please CAREFULLY read the listing description and Sprinkled Inks shop policies before purchasing.